Purchases must be returned to us in brand new condition with all protective packaging and accessories intact. Until you are positive you will be keeping your purchase, do not wear it. It is almost impossible for items to be worn, even for a short period of time, and for the item not to be blemished or scratched in any way.
- Masséte offers a 14 day return policy from day of receipt, as long as the item has not been worn or altered in any way.
- All returns must have a Return Merchandise Authorization No. (RMA#). Please call 877-349-4631 prior to return for RMA#. This number must be displayed on the outside of the box; this will expedite your return. An item returned without authorization will be refused.
- All products must be returned with original packaging.
- Returns will be credited in full minus original shipping charges where applicable.
- Credit will be issued in the same form as payment received.
- Returns must be shipped via traceable courier, e.g. UPS, Fedex, or USPS. Return shipment must be pre-paid and fully insured for the amount you expect credit. Collect shipping will be refused. In case of loss or damages, customer is liable.
- Once you have been issued a RMA#, you must ship the item back so that we receive it within 7 days of us issuing the RMA#.
We believe that the above conditions are reasonable, fair and quite simple to adhere to. If for some reason one or multiple conditions cannot be met, please call and we will try to help, BUT you must call before and receive authorization.
We will gladly assist in providing special orders of items that we may not currently have in stock. If you are looking for a specific item, let us know and we will search through our distributors to find you the best price possible. Due to the specialized nature, special order items are not subject to the standard return policy. We reserve the right to implement a Special Order Return Policy, which if applicable to an order will be provided to you in writing and will require your signed consent before a Special Order is accepted by Massete.com. An estimated time frame for delivery of Special Orders will be provided to you prior to placing the Special Order.
The Standard Return Policy does not apply to any purchases made by any Masséte brand distributor, and/or any person acting on behalf of any of such an entity in any capacity. Purchases made by the aforementioned type may not be returned for any reason under any circumstances.